{"id":5662,"date":"2018-10-24T16:20:09","date_gmt":"2018-10-24T16:20:09","guid":{"rendered":"https:\/\/dev2.forttroff.com\/?page_id=5662"},"modified":"2023-08-24T17:03:29","modified_gmt":"2023-08-24T17:03:29","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/dev.forttroff.com\/blog\/refund-policy\/","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"<p><span style=\"font-size: 18pt;\"><strong><u>RETURN &amp; EXCHANGE POLICY<\/u><\/strong><\/span><\/p>\n<p>Fort Troff wants to be sure that every order our Grunts place is a GREAT experience. We stand behind all our products with a 90 Day Satisfaction Guarantee. Our customer service squadron will quickly resolve any concerns you might have.<\/p>\n<p>All returns are for replacement or store credit only.<\/p>\n<p><span style=\"font-size: 18pt;\"><strong><u>DEFECTIVE PRODUCT<\/u><\/strong><\/span><\/p>\n<p>We are bummed that you have an issue with a defective product.\u00a0 Reach out to our customer service via email or phone, within 90 Days of purchase, and we will be happy to assist you with a replacement or store credit.<\/p>\n<p>The first step is to email us with your Order Number and we will get to work. Email us at: <a href=\"mailto:Questions@FortTroff.com\">Questions@FortTroff.com<\/a><\/p>\n<p><span style=\"font-size: 18pt;\"><strong><u>JUST NOT HAPPY WITH YOUR PRODUCT<\/u><\/strong><\/span><\/p>\n<p>Even if there is nothing wrong with your pig product, we still want you to be happy.\u00a0 Because of the nature of our products, there are limits as to what we can do for you.\u00a0 We can accept returns on products that have not been opened and are in original packaging, assuming it has been less than 90 days since purchase.<\/p>\n<p>You will be responsible for the return shipping cost.\u00a0 But, unlike other companies there are no restocking fees and no shipping charges for replacement products.<\/p>\n<p>All returns are for replacement or store credit only.<\/p>\n<p>The first step is to email us with your Order Number.\u00a0 We cannot accept returns without a Return Merchandise Authorization (RMA).\u00a0 Email us at:\u00a0 <a href=\"mailto:Questions@FortTroff.com\">Questions@FortTroff.com<\/a><\/p>\n<p><span style=\"font-size: 18pt;\"><strong><u>CUSTOMER SERVICE<\/u><\/strong><\/span><\/p>\n<p>We are here to serve YOU.\u00a0 Call or email us if you have any questions: <a href=\"mailto:Questions@FortTroff.com\">Questions@FortTroff.com<\/a> or via phone at 1-888-366-3336 or 770-451-0818 for our international customers.\u00a0 Our phone lines are staffed from 11am to 6pm Eastern Time, Monday through Friday.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RETURN &amp; EXCHANGE POLICY Fort Troff wants to be sure that every order our Grunts place is a GREAT experience. We stand behind all our products with a 90 Day Satisfaction Guarantee. Our customer service squadron will quickly resolve any concerns you might have. All returns are for replacement or store credit only. DEFECTIVE PRODUCT [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5662","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Exchange Policy - Fort Troff<\/title>\n<meta name=\"description\" content=\"Fort Troff&#039;s Refund Policy ensures customer satisfaction. Read our clear and concise policy for gay sex toys and accessories. 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